Shipping Policy

We ship Australia-wide from ALL LED Direct. Rates at checkout come from Australia Post (via Starshipit) using the weight, size, and destination of your order.

Where we ship

Australia — standard for most orders.

Overseas or oversized / commercial freight — not always available at checkout. Email info@alledirect.com with your order details and delivery suburb (or country) and we’ll quote you.

Mining, plant, and other large or quote-only gear is often freight by arrangement — same inbox.

Processing

Most orders are packed within 1–2 business days (weekdays, excluding public holidays). Orders placed after hours usually start the next business day.

Shipping options at checkout

For Australian deliveries you’ll typically see:

  • Aus Post Standard (Parcel Post) — calculated at checkout
  • Aus Post Express (Express Post) — calculated at checkout
  • Standard freight (fallback) — $25 AUD flat rate, shown when we can’t get a calculated rate (for example if weight or dimensions are missing)

Delivery times depend on the service you pick and where you’re sending to. Australia Post’s usual guide is roughly a few business days for Standard and faster for Express — treat that as a guide, not a guarantee. Peak periods and remote areas can take longer.

How rates are calculated

Live rates use product weight and dimensions plus your delivery address. The $25 Standard freight fallback is there so checkout still has a clear option when a calculated Aus Post rate isn’t available.

Tracking

Once your order is dispatched you’ll get an email with tracking so you can follow it with the carrier.

Delivery issues

Wrong address — please check your details before you pay. We can’t control delays or failed delivery if the address is incorrect.

Returned or uncollected parcels — we’ll contact you about redelivery; extra freight may apply.

Lost or damaged — email info@alledirect.com within 48 hours of delivery (or expected delivery) and we’ll help sort it with the carrier.

Public holidays & busy periods

Processing and delivery can slow down around public holidays, Christmas/New Year, and big sale periods.

Questions

Email info@alledirect.com or use our contact form.