Shipping Policy
1. Shipping Coverage
We currently ship to:
All regions within Australia
Select international destinations (Please contact us for eligibility)
2. Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after business hours will be processed the following business day.
3. Shipping Methods & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Australia) | 3–7 business days | Calculated at checkout |
| Express (Australia) | 1–3 business days | Calculated at checkout |
| International Shipping | 7–14 business days | Based on location and weight |
Note: Delivery times are estimates and may vary due to location, peak periods, or carrier delays.
4. Shipping Partners
We use trusted carriers to ensure safe and efficient delivery:
Australia Post / MyPost Business
Aramex, TNT, DHL, and other regional couriers
Freight providers for bulk/commercial deliveries
5. Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can track your package directly via the courier’s website or our tracking portal.
6. Shipping Charges
Shipping costs are calculated at checkout based on:
Weight and dimensions of the products
Destination (domestic or international)
Chosen shipping method (Standard or Express)
We occasionally offer free shipping promotions – stay tuned to our homepage or newsletter for updates.
7. Delivery Issues
Incorrect Address: Please double-check your shipping details before placing an order. We are not responsible for delays or non-delivery due to incorrect addresses.
Missed Delivery / Returned Packages: If your package is returned due to non-collection or incorrect address, we’ll contact you for redelivery (additional charges may apply).
Lost or Damaged Packages: If your parcel is lost or arrives damaged, contact us within 48 hours of receipt at support@alledirect.com. We'll work with the courier to resolve the issue promptly.
8. International Shipping Terms
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Delays due to customs processing are beyond our control.
9. Public Holidays & Peak Periods
Shipping and processing times may be delayed during:
National public holidays
Festive seasons (e.g., Christmas, New Year)
Sales campaigns (e.g., Black Friday, EOFY)